To increase service levels and provide higher business continuity for Synology users, Real Solutions offers service contracts from provider Evernex IT Services. There are 2 service levels available:
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Synology Next Business Day 9X5
Right to an onsite technician no later than the next business day with Synology spare parts and technical support during normal business hours (8am-5pm, Monday-Friday). This service level includes 24/7 access to online Technical Assistance Center (TAC).
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Synology Same Day 4h onsite 24X7
Right to an onsite technician within 4 hours including Synology spare parts and technical support (00:00-24:00, Monday-Sunday). The service level includes 24/7 access to online Technical Assistance Center (TAC).
The above SLAs are available for all models listed below for 3 or 5 years. For more information and pricing, please here or contact us without obligation at this page.
| DS923+ | DS3622xs+ | RS2421+ | RS4017xs+ | FS2017 | RX1217 |
| DS1520+ | RS422+ | RS2418RP+ | RS4021xs+ | FS2500 | RX1217RP |
| DS1522+ | RS819 | RS2421RP+ | RS18017xs+ | FS3400 | RX1223RP |
| DS1621+ | RS818+ | RS2423+ | RS18016xs+ | FS3410 | RX1216sas |
| DS1621xs+ | RS820+ | RS2423RP+ | SA3200D | FS3600 | RX1217sas |
| DS1817 | RS822+ | RS2818RP+ | SA3400 | FS6400 | RX1222sas |
| DS1821+ | RS822RP+ | RS2821RP+ | SA3400D | FS3017 | RX2417sas |
| DS1823xs+ | RS818RP+ | RS3618xs | SA3410 | DX517 | RXD1215sas |
| DS2419+ | RS820RP+ | RS3617RPxs | SA3600 | DX1215II | RXD1219sas |
| DS2419+II | RS1219+ | RS1619xs+ | SA3610 | DX1222 | RX6022sas |
| DS2422+ | RS1221+ | RS3617xs+ | SA6400 | FX2421 | UC3200 |
| DS3018xs | RS1221RP+ | RS3621RPxs | RC18015xs+ | RX415 | UC3400 |
| DS3617xs | RS2418+ | RS3621xs+ | FS1018 | RX418 | HD6500 |