Support and warranty

Below you will find support & RMA information per manufacturer. If a manufacturer does not offer its own RMA handling, you can use the Request RMA from us.

ACTi

Support:

Support website: https://member.acti.com/corpweb/member/login.aspx?from=https://www2.acti.com/CustomerHelpdesk/index.aspx (EN)
Support forum: https://member.acti.com/login (EN)

Create a ticket/case via: https://member.acti.com/corpweb/member/login.aspx?from=https://www2.acti.com/CustomerHelpdesk/index.aspx  (after registration)

Knowledge Base: http://wwww.acti.com/support/KnowledgeBase/outside/index.asp

Telephone number: +886-2-2656-2588

Register RMA

You can send your RMA directly from ACTi sign up

APC

Support:

Support website: www.apc.com/site/support/ (NL)

Support Telephone: +31(0)235124124 (NL)

Support FAQ: http://www.apc.com/nl/en/support/index.jsp

Support Forum: http://forums.apc.com

Support Email: http://www.apc.com/nl/en/support/contact/ask_apc.cfm

Register RMA

You can send your RMA directly from APC Sign in (NL)

Asustor

Support:

Support website: support.asustor.com/ (EN)

Knowledgebase: https://support.asustor.com/index.php?/Knowledgebase/List
Support forum: forum.asustor.com/ (EN)
Telephone number: +886-2-7737-0888 (EN)
E-Mail address: contact@asustor.com (EN)

Register RMA

You can send your RMA directly from Asustor sign up

Axis

Support:

Support website: www.axis.com/techsup (EN)
FAQ website: www.axis.com/techsup/faq/ (EN)
Support forum: https://www.axis.com/support (EN)
Create a support ticket: https://www.axis.com/nl-nl/contact-us/contact-form?r=Main%20contact%20form (EN)

Register RMA

You can send your RMA directly from Axis Sign up. (EN)

CalDigit

Support:

Support website: https://www.caldigit.com/support/ (EN)

Knowledgebase: https://www.caldigit.com/support/

FAQ website: https://www.caldigit.com/support/ (EN)
Phone number: +44(0)8458350372 (EN)
E-Mail address: support@caldigit.com (EN)

Register RMA

You can submit your RMA via our ticket system.

Doorbird

Support:

Support website: http://www.doorbird.com/support
Phone number: +49(0)-30-12084865 (EN)
Create a ticket: http://www.doorbird.com/contact-form?customer_type=end_user&reason=technical_support

Register RMA

You can register your RMA with us: https://www.rshaarlem.com/support

Eaton

Support:

Support website: https://www.eaton.com/nl/nl-nl/support/warranty-returns.html (NL)
Phone number: +31-418-570-260 (NL)
E-Mail address: TSNL@eaton.com (NL)

Register RMA

You can send your RMA directly from Eaton Sign in (NL)

Foscam

Support:

Website: www.foscam.com

Support website: https://www.foscam.com/faqs/index.html (EN)
FAQ website: https://www.foscam.com/faqs/index.html (EN)
Support Mail: support@foscam.com (EN)

Support Phone: USA +1-844-344-1113

Register RMA

You can submit your RMA via our ticket system.

G-Technology

Support:

Support website: https://support-en.g-technology.com/

Create a support ticket: https://support.wdc.com/support/case2.aspx?t=gtech&lang=en

Support Forum: https://community.wd.com/c/g-technology

Register RMA

You can submit your RMA to: https://support-en.wd.com/app/warrantystatusweb(EN)

HGST (formerly Hitachi)

Support:

Support website: https://www.westerndigital.com/support.hgst

Support Forum: https://community.wd.com/c/hgst-products

Support Knowledgebase: https://support-en.hgst.com/app/answers/list/p/48/

Register RMA

You can send your RMA directly at WD Sign up. (EN)

Hikvision

Support:

Support website: https://us.hikvision.com/en/support-resources/documentation/technical-bulletin
Support FAQ: https://www.hikvision.com/europe/support/

Support E-Mail: support.fr@hikvision.com

Register RMA

You can submit your RMA via our ticket system.

ICY BOX

Support:

Support website: https://icybox.de/contact.php

Support forum: https://icybox.de/download.php

Support telephone: +49 (0)4102 468 - 950

Register RMA

You can submit your RMA via our ticket system.

Integral

Support:

Support Website: www.integralmemory.com/support-form (EN)
FAQ website: www.integralmemory.com/faq (EN)
Phone number: +31-1823-77240 (NL)
E-Mail address: netherlands@integraleurope.com (NL)

Register RMA

You can submit your RMA via our ticket system.

Intel

Support:

Support website: https://supporttickets.intel.com/s/warrantyinfo?language=en_US (EN)
Support forum: https://forums.intel.com/s/?language=en_US

Contact:https://supporttickets.intel.com/s/warrantyinfo?language=en_US

Register RMA

You can request your RMA directly from Intel by creating a support ticket via: https://supporttickets.intel.com/?lang=en-US

iWalk

Support:

Support Website: http://en.iwalk.net
Telephone number: +86-592-574-3713 (EN)
E-Mail address: service@u2oglobal.net (EN)

Register RMA

You can submit your RMA via our ticket system.

Lacie

Support:

Support website: https://www.lacie.com/nl/nl/support/

Register RMA

You can submit your RMA via our ticket system

Netgear

Support:

Support website: http://support.netgear.com/general/contact/default.aspx (EN)
Phone number: 020-7219080 (NL)
Create a support ticket: support.netgear.com/general/contact/default.aspx (EN)

Register RMA

You can send your RMA directly from Netgear Sign in (NL)

QNAP

Support:

Support E-mail: NLSupport@qnap.com

FAQ website: https://www.qnap.com/nl-nl/how-to/faq/
Support forum: forum.qnap.com/ (EN)
Phone number: 010-7600830 (NL)
Create a support ticket: https://helpdesk.qnap.com/index.php?/Tickets/Submit

Qnap account centre: https://account.qnap.com/signin?state=%2F

Register RMA

You can only submit your Qnap RMA directly via Qnap Support  system.

QSAN

Support:

Website: www.qsan.com/en

Support website /ticket creation: https://www.qsan.com/en/technical_support (EN)
FAQ website: https://www.qsan.com/en/faq (EN)

Support Phone: +886-2-7720-2118

Register RMA

You can submit your RMA via our ticket system.

Raidon

Support:

Support website: https://icybox.de/contact.php

Support telephone: +49 (0)4102 468 - 950

Register RMA

You can submit your RMA via our ticket system.

Samsung

Support:

Website: http://www.samsung.com/nl/

Support website: http://www.samsung.com/nl/support/
Support Forum: https://eu.community.samsung.com/t5/nl/ct-p/nl

Support Telephone: 088-9090100

Register RMA

You can submit your RMA via our ticket system.

SanDisk

Support:

Website: https://www.sandisk.nl/

Support website: https://kb-nl.sandisk.com/

Create a support ticket: https://kb-nl.sandisk.com/app/ask/

Register RMA

You can send your RMA directly from Sandisk Sign up.

Seagate

Support:

Support website: https://www.seagate.com/nl/nl/support-home/
Create a support ticket: support2.seagate.com/

Register RMA

You can send your RMA directly from Seagate Sign up. (EN)

Sharkoon

Support:

Create a support ticket: https://en.sharkoon.com/support.aspx (EN)

Register RMA

You can submit your RMA via our ticket system.

Synology

Support:

Knowledge Base: https://www.synology.com/nl-nl/support

Support forum: www.synology-forum.nl/ (NL)
Create a support ticket: https://account.synology.com/support/support_form.php (EN)

Register RMA

First create a ticket at Synology. Please quote the ticket number on the RMA request.
You can submit your RMA via our ticket system.

Synology Replacement Service Europe

For XS and XS+ series, Synology Replacement Service Europe is now available. Check here for more information.

TP-Link

Support:

Website: https://www.tp-link.com/nl/

Support website: https://www.tp-link.com/nl/support.html
FAQ website: https://www.tp-link.com/nl/faqs.html
Support forum: https://community.tp-link.com/en
Create a support ticket: https://www.tp-link.com/nl/support-contact.html#E-mail-Support

Support Phone: + 31- (0) 30-6038735

Support E-Mail: support.nl@tp-link.com

Register RMA

You can submit your RMA via our ticket system.

Western Digital

Support:

Website: https://www.westerndigital.com/

Support website: https://www.westerndigital.com/support (EN)
FAQ website: https://www.westerndigital.com/support (EN)
Support forum: community.wdc.com/ (EN)
Create a support ticket: https://support.wdc.com/support/case.aspx?lang=en (EN)

Support Phone: 00800-27549338

Other note: Advanced Replacement possible (Credit card required)

Register RMA

You can send your RMA directly from Western Digital Sign up. (EN)

Other brands

Is your brand not listed separately?

Support:

Telephone number: 023-5531900 (NL)
E-Mail address: support@rshaarlem.com (NL)

Register RMA

You can submit your RMA via our ticket system.