Privacy statement

Privacy Statement Real Solutions Haarlem B.V.

Privacy-sensitive data or personal details are processed through our web shop. Real Solutions Haarlem B.V. considers careful handling of personal data of great importance. Personal details are therefore carefully processed and secured by us.

In our processing, we adhere to the requirements of the privacy legislation. This means, among other things, that:

  • We clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • We limit our collection of personal data to only those needed for legitimate purposes;
  • we first ask you for express permission to process your personal data in cases where your consent is required;
  • We take appropriate security measures to protect your personal data and also require this of parties who process personal data on our behalf;
  • We respect your right to access, correct or delete your personal data at your request.

Real Solutions Haarlem B.V. is the party responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We advise you to read it carefully.

This privacy statement was last updated on 25-05-2018 00:00:00.

Use of personal data

When using our web shop, we obtain certain data from you. This may include personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear at the time of provision that it will be provided to us for processing.

We use the following data for the purposes specified in this privacy statement:

  • Name and address details
  • Telephone number
    Invoice address
  • Email address- VAT number, Chamber of Commerce number

Portal access

With our portal, you can access a management environment where you can set, specify and change things yourself.

Order processing

When you place an order with us, we use your personal data for processing. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this in this privacy statement.

Contact form and newsletter

We offer you the possibility to ask questions via a contact form in our web shop, where you are asked to fill in various details in order to process your question. You choose which data you provide. The data you send us will be kept as long as necessary according to the nature of the form or the content of your e-mail for a complete response and handling.

We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link by which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit permission.


We do not publish your customer data.


Our web shop displays advertisements.

Provision to third parties

We may pass on your data to our partners. These partners are involved in the performance of the contract.
These partners are (partly) located outside the EU. We have strict agreements with them to comply with the European privacy rules.


Cookies are used on our web shop. Cookies are also placed by third parties engaged by us.

When you visit our web shop for the first time, a notice will be displayed explaining why we use cookies. Your continued use of our web shop will be regarded as consent to this use of cookies.

You are free to disable cookies via your browser. Please note, however, that it is possible that our website will no longer work optimally.

We have made arrangements with third-party cookie providers about the use of cookies and applications. However, we do not have complete control over what the providers of these applications do with the cookies when they read them out. For more information about these applications and how they deal with cookies, please read the privacy statements of these parties (please note that these can change regularly).

Google Analytics

We use Google Analytics to track how visitors use our web shop. We have concluded a processing agreement with Google in order to make agreements about how our data is handled. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we have anonymised the IP addresses.


We take security measures to limit misuse of and unauthorised access to personal data.

Storage periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. Thereafter, we will retain data for up to one year for the statistical purposes described. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Third party websites

This privacy statement does not apply to third-party websites that are linked to our web shop. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We advise you to read the privacy statement of these websites before using them.

Changes to this Privacy Statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of any changes.

Accessing and modifying your data

If you have any questions about our privacy policy or about accessing and amending (or deleting) your personal data, please contact us at any time using the details below.

You can also send us a request to view, change or delete this data. You can also request a data export for data that we use with your consent, or state your reasons for wanting us to restrict the processing of personal data.

To prevent abuse, we may ask you to provide adequate identification. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can ask us to change or remove it.

Personal Data Authority

Of course, we will be happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against the processing of personal data. You can contact the Personal Data Authority for this purpose.

Contact details

Real Solutions Haarlem B.V.
A. Hofmanweg 75
2031BH Haarlem