Repairs outside the manufacturer's warranty
Real Solutions Haarlem provides repairs for defects on Synology products. We can also repair defects that occurred outside the manufacturer's warranty or during the manufacturer's warranty that are not non-conformities. Think about fall or water damage, the use of an incorrect adapter, or lightning strikes.
You can use our support form use, taking into account the cost of any replacement parts and the service rates below.
When requesting a repair, please indicate that it is outside the manufacturer's warranty. You should expect a turnaround time of about 8 to 15 business days, if the necessary parts are available from Europe.
| Service rates NL/BE | Cost ex. VAT | |
| Research / Quote | 25,- | |
| Repair cost per quarter hour | 15,- | |
| Return article < 20kg | 12,50 | |
| Destroy article | 5,- |
Repairs within the manufacturer's warranty
Your point of purchase is responsible for handling your warranty claim at all times. If for any reason it is not possible to write to this point of purchase, Real Solutions Haarlem will handle the warranty claim for you.
You can use our support form use. Please indicate that it is a repair within the warranty period and that you purchased the item externally. Please allow for the costs below and a turnaround time of approximately 8 to 12 business days.
| Service rates NL/BE | Cost ex. VAT | |
| Apply and ship to Synology Germany < 20kg | 45,- | |
| Return shipment article < 20Kg | 12.50 | |
| Service charges | 17,50 | |
| Prices for items > 20KG | on demand |
Real Solutions Haarlem is never responsible for data loss, damage or any other form of loss of revenue caused within or outside the warranty period of Synology products.
Real Solutions Haarlem acts as an independent repair partner and is not responsible for claims towards the original selling party or the manufacturer, or for handling them.
Only the terms and conditions from Real Solutions Haarlem.