Synology Benelux Repair Center (English version)

Repairs (out of warranty)

Real Solutions provides repairs for defects in Synology products. Defects that have arisen outside the manufacturer’s warranty or during the manufacturer’s warranty where it is not a non-conformity. Examples such as: fall or water damage, using a wrong adapter or a lightning strike.

Please see below service rates for basic services, keep in mind that this does NOT include of replacement parts. This warranty procedure takes around 8 to 15 business days after we received the unit.

For further questions you can fill this form, please also let us know that it concerns a repair out of warranty.

Service rates (Netherlands / Belgium)Costs (excluding VAT)
Research/ quotes€ 25,-
Repair costs (every 15 minutes)€ 15,-
Return item <20kg€ 12,50
Destroy article€ 5,-
Prices are indicative and therefore no rights can be derived from them

Repairs (within warranty)

At all times your point of purchase is responsible for handling your warranty claim. If for whatever reason this is not possible Real Solutions can handle this claim for you.

Please see below service rates for basic services, keep in mind that this does NOT include of replacement parts. This warranty procedure takes around 8 to 15 business days after we received the unit.

For further questions you can fill this form, please also let us know that it concerns a repair within of warranty but purchased externally.

Service rates (Netherlands / Belgium)Costs (excluding VAT)
Apply and send to Synology UK <20kg€ 45,-
Return item <20kg€ 12,50
Service costs€ 17,50
Price for item >20kgOn request
Prices are indicative and therefore no rights can be derived from them

Real Solutions is never responsible for data loss, damage or any other loss of revenue caused within or outside the warranty period of Synology Products. Real Solutions Haarlem acts as an independent repair partner and is not responsible for claims or handling to the original selling partner or the manufacturer.

For all delivered products and services the general terms and conditions of Real Solutions Haarlem apply.